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AlbumPlus 4 and above
CraftArtist 1 and above
DrawPlus 8 and above
MoviePlus 5 and above
PagePlus 11 and above
PanoramaPlus 1 and above
PhotoPlus 10 and above
Scan, Stitch & Share
Digital Scrapbook Artist 1 and above
WebPlus 10 and above
software issues and crashes can be caused by a problem in the user settings and user data that have been created since the software was installed. If you have been advised to reset your user settings to resolve a problem that you are experiencing, you should follow the steps below.
: Following these steps will reset the program back to the state it was in when you first installed it; removing all of the customizations you have made. If you need to back up any of your custom settings or data, please read this related Knowledge Base article: How To - Back up your user settings
To reset your users settings:
- Hold down the Ctrl key on your keyboard.
- Run the program from the Start Menu or your preferred shortcut.
- Continue to hold the Ctrl key until you see a message that looks like one of the ones below:
- Release the Ctrl key
- Check the checkbox (if present) and then press Yes
Note: Your saved files, i.e. publications, websites, drawings, photos etc, will not be removed by following these steps.